CAREERS · FEDERAL & SALES/BD Albright Laboratories is an equal opportunity employer. View all open roles.
Federal & Sales/BD

Customer Success Manager — Federal accounts (cleared)

Level: Senior Department: Customer Success Location: Florida HQ / On-Site Classification: Federal-Cleared W-2

Mission

Own federal customer relationships post-award — adoption, expansion, contract renewals, and the trusted-advisor presence required to retain a federal book of business.

Responsibilities

  • Own assigned federal accounts post-award
  • Run cadenced QBRs and stakeholder-mapping exercises
  • Drive adoption against contract performance metrics
  • Manage renewals and contract modifications in partnership with contracts
  • Surface expansion opportunities to capture and sales
  • Partner with engineering and SMEs on customer-driven roadmap items
  • Maintain CPARS-relevant performance documentation

Required qualifications

  • 5+ years customer success or technical account management
  • 3+ years working with federal customers
  • Active Secret clearance
  • Strong consultative communication chops

Preferred qualifications

  • Top Secret clearance
  • Prior CSM role at a federal-services or GovCon company
  • Background in DoD, DHS, or IC accounts
  • Florida base required for on-site days; DC-metro acceptable
Albright Laboratories is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Compensation bands reflect published US benchmarks at the cited source and may be adjusted for experience, location, and total compensation mix. Federal-Cleared roles require US citizenship and an active or eligible security clearance per the role description.